Welcome Welcome from Rob, Jenny and the team…. At McDowall Veterinary Practice we are passionate about providing the best possible quality care for you and your pets, while at the same time making the experience enjoyable! We are a young, enthusiastic, but experienced team (with 25 years experience) who take pleasure in getting to know you and your pet personally and catering for your individual needs. We realise that we are privileged to be entrusted to care for your special family member and in return ... Our promises to you are:- To always provide the highest standard of veterinary care available. - To always be available when you need us. - To always provide gentle, compassionate care, with the best interests of your pet in mind. - To communicate effectively and thoroughly with you, always explaining the various treatment options available to you and your pet. - To always find a solution that best suits you and your pet’s requirements. - To develop an ongoing relationship with you and your pets, ensuring that they stay healthy and that they enjoy coming in to visit us. The same vet every time!Because we are a small practice with only three vets we can guarantee that you will always be able to see either Rob, Jenny or Tara. As you have gathered, building a relationship with your pet is very important to us and this can only be achieved through providing continuity of care. What does that mean?Don’t you hate it when you visit a medical professional and you leave confused because either nothing has been explained to you, or else it has been explained in “medical language” which has made it hard to understand? One of our passions is communicating effectively with our clients and ensuring that you understand as much as possible about your pets’ condition so that you are better able to make an informed decision about their ongoing care. We promise always to spend as much time with you as necessary to ensure that you fully understand all aspects of your pets’ care. Your Pet is Family | 
